Accessing School From Home - Support for Parents & Carers

Introduction to HWB

How does Hwb help my child learn?

Hwb is a website (or online platform) that helps teachers teach and pupils learn. It has lots of free apps and software, virtual classrooms, and a massive bank of materials for use in the classroom or online with pupils.

How do teachers use Hwb to teach?

Teachers can set up virtual classrooms and use applications like Google Classroom and Microsoft Teams to set questions and see all the answers. They can use Hwb tools and resources to make lessons and set work. Resources are available by age group across all subject areas.

How will my child use Hwb?

It’s on the web, so using almost any computer or tablet. Your child can visit and click on resources to browse things of interest, but their school will have provided a username and password to log into Hwb, and instructions on where they will be setting work (Google Classroom, Teams, etc.). That way, work and information specific to your child will only be seen by them.

How does my child find Hwb and log on?

How do I find out what’s on Hwb?

You can take a look round Hwb at any time without a username or password. Why not start by looking at ‘Resources’, which shows the kind of examples that are available. To see the work set by the school you need to log in with your child.

How does my child log in?

Using a username and password given to them by the school.

What do I do if my child has a problem logging on or doesn’t have a password?

Learners will have usernames and passwords provided by their school.  The username will end in Contact your school initially if there’s a problem.

Accessing learning

How do I access my child's assigned tasks?

As with school normally, you need to ask your child to see their tasks and work. Through Hwb, your child has an individual log-on address, but parents do not have separate access. In Ysgol Dyffryn Aman tasks are set and marked by teachers using Google Classroom. A timetable is provided and should be followed as closely as possible. These can be accessed here:   

Introduction into Google Classrooms

The videos below show how learners gain access to Google Classrooms and work within the digital environment:

How does my child send work back to a teacher?

In the current crisis wellbeing is at the forefront of everyone’s minds and should be a priority when supporting learners. In this section there are ‘how to guide’ to support parents/carers to help their children submit work and access feedback.

How can I access feedback?

Supporting learning

Where can I find additional activities for my child to do?

A wide range of resources is available to support distance learning. Here are links to materials available on Hwb, and useful external links:

Hwb resources

BBC Bitesize

Distance Learning materials from Adobe

How do I keep my child safe whilst working online?

How can Hwb tools support learners with ALN?

Within the Continuation of Learning Strategy it is paramount that there is equity for all. Part of this equity is to ensure ALN learners have access to the relevant Hwb tools so they can engage in their learning through the different digital platforms. This section provides ‘how to guides’ on how parents/carers can support children with ALN.

Encyclopaedia Britannica

How to access Encyclopaedia Brittanica


Microsoft tools that support children to read and write

YDA Google Classroom FAQs

Here are some of the most Frequently Asked Questions we are asked about Google Classrooms. Most problems can be overcome simply by using the right web browser, Google Chrome is recommended as not all web browsers allow for full functionality in Google Classrooms. You can download Google Chrome for free online and it is also recommended to download the various apps such as Google Classrooms and Google Drive for mobile devices.

The guidance provided on this site relates to desktop PCs, laptops and Chromebooks using Google Chrome, however the steps in mobile devices may differ slightly.

Why can’t my child log in to Google

Students will need to log into Google using their Hwb account details. This can sometimes cause a problem if there is another user logged into Google on the device so it is important to log out of all other accounts. This can be done in different ways but clicking on the initial in the top right of the web browser should allow a user to log out and another to log in.

How can I check what work my child has to do

This information is made available to everyone through the school website by clicking on ‘Key Information for Year Groups’ and following the links provided for year group timetables and tasks. Further information and guidance for individual classes and pupils will be posted through Google Classrooms.
  • When students log in, they will see their classes and any immediate deadlines should also show here.
  • To get an overview of all work, students should click into ‘To do’ in the menu (3 horizontal lines) and this will show all work due for submission.
  • The ‘Calendar’ option within the menu will provide a week by week overview of all set Assignments.
  • For more detail within individual classes, students should click into the classroom and then ‘Classwork’ and then ‘View my work’. This provides information on submitted/missing task and also whether deadlines have been met. It will also show if there are any comments between the teacher and the student (shown by a speech bubble). By clicking on the assignment, the student will see any private comments.

How does my child send a message to their teacher

This can be done in a couple of ways.
  • Some classrooms allow students to ask questions within the ‘Stream’. If this has been enabled by the teacher, students may ask questions here, however these will be visible to everyone in the classroom.
  • If students cannot use the stream, by clicking on the assignment, students will see the option to send a ‘Private Comment’ to their teacher. Any comments between teacher and pupil will be visible here.

Why is one (or more) of my child's classes missing

This can happen for a number of reasons.
  • Your child has not used the code given to join the classroom
  • Your child has not accepted the invitation to join the classroom
  • Your child may have accidentally deleted the classroom
  • Your child may have changed class in Maths and/or English and has not yet joined their new Google classroom.
In each of these cases, please contact the relevant pastoral team with your child’s name, class details and teacher name to obtain the classroom code. Your child should then join/re-join their class with the code provided.

Why can’t my child type into a document posted in Google classrooms

Using Google Classrooms should make learning from home more accessible and there will never be any requirement for students to print work. Sometimes the teacher will set ‘Material’, which is meant for viewing rather than editing.
When teachers set an ‘Assignment’ and the student is required to edit or type into the document but cannot (and they are using Google Chrome), please ask your child to send a message to their teacher explaining the problem.

How can my child access the feedback from the work they’ve submitted

Depending on the task, once students have handed in their work, feedback can be obtained in the following ways:
  • A class response to a project may be delivered to pupils through the ‘Stream’.
  • Individual work may have a ‘Private comment’ attached (see Questions 2 and 3).
  • Within the submitted file/s, once clicking into the work, more detailed comments may be on view from the teacher.

Why does my child have classes they not have added themselves

There is no need to be alarmed by this, it does not mean someone else is using your child’s account. Where possible before school closures, some teachers may have set up classes in which your child’s details may have been added automatically. If the class description/name is unfamiliar, please ask your child to click into ‘People’ to check their teacher and classmates and then on ‘Classwork’ to check the tasks. If these are unfamiliar, please contact the relevant pastoral team.

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